The narrative kicked off with a tweet from a passionate fan of the Borderlands series, voicing concerns about the upcoming installment. The fan pointed out that the game's visual style closely mirrors that of Borderlands 3 and suggested it might struggle due to a potentially reduced marketing budget. They also drew comparisons to the unsuccessful Borderlands 2024 movie, which received harsh criticism from both viewers and critics, including the notorious Uwe Boll. Instead of fostering a constructive dialogue with the community, Randy Pitchford, head of Gearbox, declared that he "doesn't want to see this negativity" and initially planned to block the user to shield himself from unnecessary stress. However, he later reconsidered and opted to mute notifications from the account instead.
The controversy intensified when a well-known streamer, Gothalion, called on the developer to embrace criticism and respect the perspectives of long-time fans. In response, Pitchford dismissed the feedback as "toxic pessimism" and not constructive. He went on to stress the extreme efforts developers put in, saying they are "literally killing themselves to entertain players".
This exchange elicited varied responses from the community. Some rallied behind Pitchford, highlighting the intense pressure developers endure. Conversely, others viewed his comments as an evasion of constructive dialogue, labeling his reactions as overly emotional. Many also noted that this wasn't the first instance of the Gearbox CEO making contentious remarks on social media.
Borderlands 4 is set to launch on September 23, 2025, and will be available on PS5, Xbox Series, and PC.